Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 01, 2026 - 06:00 UTC
Update
We will be undergoing scheduled maintenance during this time.
Posted Oct 01, 2026 - 13:25 UTC
Scheduled
Dear Smartnumbers Customer,
We would like to inform you of our Planned Engineering Works (PEW) as part of a network infrastructure upgrade being carried out by BT, our interconnect provider. As part of this programme, Smartnumbers will migrate voice interconnect services to BT's new ORION platform, which will enhance network resilience and support future service improvements.
This PEW relates to Smartnumbers Control and Protect UK carrier model customers.
Smartnumbers will establish and test connectivity between our network and the new BT ORION platform for outbound voice traffic. This phase ONLY relates to Smartnumbers Control Customers (Telephony Platform).
Planned Engineering Window: January 2027 to February 2027 Tuesdays, Wednesdays, and Thursdays 07:00AM – 08:00AM
No service disruption is anticipated during this activity.
Phase 2: BT ORION Platform Migration
BT will migrate all related services to the ORION platform with support from Smartnumbers.
Planned Engineering Window: February 2027 to March 2027 Tuesdays, Wednesdays, and Thursdays 07:00AM – 08:00AM
No service disruption is anticipated during this activity.
If you experience any unexpected issues or have any questions during the Planned Engineering works phases, please contact: